05 · Questions
FAQs
- You start with a 3-day free trial. If you don't cancel within that window, you're billed £79 per quarter. You can end the membership at any time from your account, no fees and no friction.
- Everything: unlimited Fast Track at every included terminal, access to 500+ lounges worldwide, automatic check-in on every flight and every airline, and a 24/7 human concierge. One plan, £79 per quarter.
- Fast Track and Smart Check-In activate from your first successful payment. Once your account is live, your passes, check-in assistant and concierge line are ready in the member portal.
- Absolutely. Cancel during the trial and nothing is charged. After that, you can stop recurring billing from your account with a single click, no phone call needed. We'll confirm by email.
- The pass covers 500+ lounges worldwide, and priority security lanes at every included airport. If you're unsure about a specific airport, ask the concierge before you book and a human will check for you.
Still have a question? Write to us and we reply within one business day.